My Work

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About Me

Learn About my Experience, Skills & Passions.

Experience John Doe

Product Manager - AdSecure

AdSecure is an ad verification system built around a custom-made crawler capable of simulating a wide array of devices and geo’s. It allows the user to automatically scan ad tags and landing pages for non-compliance and malware in real-time.

Project Manager - eBuzzWorld

eBuzzWorld is an online platform and group of social media websites. Users upload and share user-generated content or other content from external social media websites.

Co-founder - Product Manager

DiLunch is an App that rewards users for their loyalty at restaurants where they go for lunch. It also allows to know beforehand the daily menus in your area.

Converting ideas into a reality: Conception, testing and rolling out. Agile based development. Defining technical specifications, and allocating expenditures. Coordinating and managing web/app development, and web-marketing strategy. Analytics, reporting, business performance management, benchmarking.

Technical Support Supervisor - Epson

Responsible for achieving all performance criteria and objectives (SLA, KPI). Building and maintaining a professional relationship with the client. Setting and managing performance target and quality expectations. Lead and motivate teams (up to 20 agents). Workforce planning and coordination according to volume forecast. Weekly/monthly based reports and analysis compilation and delivery.

Technical Support mentor - Epson

Deliver technical and pre-sales training for the assigned product range. Train and coach new co-workers on case handling by phone, e-mail, and chat. RTB and onsite service management. Processes and problem solving documentation creation. Performance and Service Quality monitoring.

Skills Jane Helf
  • Unique mix of technical and management skills with meaningful experience in strategy, project management, business development and marketing.
  • Entrepreneurial mindset
  • Agile project management skills.
  • Managing and leading people in international environment.
  • Coordinating strategic capacity planning.
  • Maximizing and Increasing productivity.
  • Time Management. Service quality optimization.
  • UNIX system administration and web server configuration (Debian), cloud hosting, SSH, shell scripting.
  • Basic knowledge of HTML5, PHP, MySQL, MongoDB, CSS, Javascript.
  • Knowledge of web standards & Internet protocols
  • Database management systems, and revision control systems.
  • Data analytics, Excel, CRM.
  • SEO, Web Analytics
  • E-mailing, A/B Testing.
  • Tech addict, enthusiast photographer & Gastronome.
  • Significant software and computer skills (Adobe suite, Office suite), and constant learning capacity.
  • Trilingual FR/EN/ES

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